F.A.Q.
Q. What is Google Checkout™?
A: Google Checkout™ (http://checkout.google.com) is a service for Internet
shoppers which allows them to better-control their Internet shopping
experience. Specifically, Google Checkout gives your customers a single
account where they can store their common billing and shipping addresses
and credit card information, then make purchases at participating websites
using that information.
Q. What are the advantages of Google Checkout™ for the Internet
Shopper?
A: - They create one account and password at Google Checkout, rather than
individual accounts and passwords at each website they shop at.
- Credit card and e-mail information is not shared with the merchant, allowing
them to better-control their credit card numbers and turn-off unwanted
emails from merchants.
- It centralizes Internet purchases, creating a single purchase-history
list.
Q. What is the impact to the merchant?
A: Google Checkout is not a payment system. It doesn't compare with PayPal
or Authorize.Net, for example. Instead, it totally replaces your six-step
checkout procedure. Google Checkout is initiated from your shopping cart
page, and controls the entire checkout procedure; receiving payment information,
authorizing the credit card, collecting a shipping address, and finalizing
the transaction.
Q. Can customers really remain anonymous?
A: Customers using Google Checkout don't necessarily need to log-in to
your website to make a purchase. They do need to provide a shipping address
when they use Google Checkout, but that's the only personally-identifiable
information you'll receive. Google Checkout will even provide the customer
with a unique email address for the order, upon request, and forward emails
from you on the customers' behalf. They can opt-out of your emails at any
time.
Q. How do I enable my storefront to offer Google Checkout as a
checkout option?
A: Google Checkout is built-in to Cart2Buy. Just link your products to
Cart2Buy Shopping cart page as per the documentation and you will be ready
to accept credit carts in minutes.
Q. What information do I need from Google?
A: You'll need to open a Google Checkout account here: http://checkout.google.com/sell.
Actually, it's useful to open up two accounts; one account for accepting
orders from customers, and another account to place "test" orders
from, to ensure everything is working right. Please note that Google Checkout
doesn't allow a merchant to buy from his own store; that's why a second
account is recommended.
Q. Is Verified by Visa or MasterCard SecureCode
supported?
A: Since Google Checkout handles all of the payment details, these security
features (if installed on your website) are not used.
Q. How do I know if I receive a new order from Google Checkout?
A: When a new order is received, Google Checkout will send you (the
merchant) an email, and the order will appear on your Google Checkout
orders page. The order is also assigned an Order Number within AspDotNetStorefront,
and will appear along with orders placed at your website on the Admin>Orders
page.
Q. How do I process an order placed with Google Checkout?
A: Your order-fulfillment process-flow doesn't change. Orders placed
with Google Checkout appear on your Admin>Orders page. From there,
you can "Capture" the
purchase, and send the customer a Tracking Number. You can also Void and
order, or Refund the customer.
Q. My product pricing varies, based on the assigned Customer Level
of my customers. Will this work with Google Checkout?
A: Yes. The operation of Customer Levels remains unchanged. Obviously,
your customer needs to be signed-in to your website to know his customer
level, and to see his products and pricing. Since Google Checkout only
affects the way a customer checks out, the operation of you storefront
prior to checkout remains unchanged.
Q. I have customers that are tax-exempt. Will Google Checkout collect
sales tax on their order?
A: Any tax-exempt status that you've assigned to your customers will
be respected by Google Checkout.
Q. What about "Buy Now" buttons? Does Google Checkout
have them?
A: Google Checkout has them, but they are not supported by Cart2Buy.
Why not? Because "Buy Now" buttons do not support the addition
of sales tax or shipping costs, and don't have SKU's. We aren't preventing
you from using a "Buy Now" button, but a customer's order placed
via a "Buy Now" button will not appear on the Admin>Orders
page.
Q. I use "Real-Time Shipping" (or Fixed-rate shipping,
Free shipping, etc.) to calculate shipping costs for an order. Will this
work with Google Checkout?
A. All of the nine shipping calculation methods available with Cart2Buy
are supported by Google Checkout. Any shipping costs that you've configured
under Admin>Shipping>Rates Table will be calculated correctly during
Google Checkout.
Q. What about coupons and gift cards that I defined in Cart2Buy?
A: Cart2Buy Coupons and Gift Cards are fully accepted at Google Checkout.
Coupons are verified against the contents of the cart during checkout,
to ensure that they are valid. Gift Cards are checked to ensure that they
are valid, and their monetary balance can be applied against the order
total within Google Checkout. Customer may use only one coupon or gift
card at a time, to maintain compatibility with Cart2Buy.
Q. What about quantity discounts? Does Google Checkout know about
these?
A: Yes, Google Checkout will respect any quantity discount you've offered
your customers.
Q. I collect sales tax based on a customer's ZIP code. How will
I collect the proper tax, if I'm not handling the checkout process?
A: Google Checkout fully supports the sales tax tables you've defined
in Cart2Buy, including tax rates defined by Country, State, or ZIP code.
Q. My state requires that I collect sales tax on the cost of shipping,
too. Will Google Checkout know this?
A: Yes, simply select "Yes" in the "Tax Shipping" column
on Taxes>Edit States on the Admin Site, and AspDotNetStorefront will
pass this information along to Google Checkout.
Q. I sell some items that do not get charged sales tax. Will Google
Checkout know this?
A: Any items where the IsTaxable flag is false will not be charged sales
tax by Google Checkout.
Q. How much does Google Checkout cost?
A: Read the details at the Google Checkout website. In a nutshell, Google
offers you a credit if you are an AdWords customer. For every $1 you spend
with AdWords, you'll receive $10 in free Google Checkout processing. Beyond
that, costs are 2% plus 20-cents per transaction. There are no monthly
charges, minimums, or service fees.
Q. What about kits, packs, downloadable items, and subscriptions?
A: Kits, Packs, Download-only Items, and Subscription Items are all supported
by Google Checkout.
Q. My site has a Gift Registry. Can I specify a different shipping
address for these items in Google Checkout? or I allow my customers to
specify multiple shipping addresses for the items in their shopping cart.
Will Google Checkout support multiple shipping addresses within the same
order?
A: No. Although Google Checkout stores several shipping addresses for
a customer, only one may be used to complete the Google Checkout process.
Q. I ship my products worldwide. Can all of my customers use Google
Checkout?
A: Google Checkout supports international buyers with billing addresses
in over 150 countries! Orders may be shipped internationally wherever Google
Checkout is available.
Q. My Cart2Buy shopping cart displays the image of each item in
the cart. Is that available with Google Checkout?
A: No, item images are not supported.
Q. I want my company logo to appear on the Google Checkout screen,
instead of their Google Checkout logo. How do I do this?
A: At this time, co-branding of the Google Checkout screen is not generally
available.
Q. Do I need to have a web site already to use
Cart2Buy?
Yes. Link your product page to Cart2Buy. We can help you set up a product
page if you need help.
Q. Do I need to be a programmer to use Cart2Buy?
No. You can run Cart2Buy without ever looking at the code. It is a plug and
play application. After installation you will be able to maintain and edit
your site via the administration area.
Q. Can we modify the source code?
Mostly No. Cart2Buy comes as dlls with limited source code availability.
Q. What do I need to run Cart2Buy?
You will need a web server or hosting account that is Asp.net and Sql Express
enabled. Check with your hosting company for more information.
Q. Is it difficult to install?
No. It is just a simple Cut and Paste.
Q. Is the license cost a one time fee?
To answer this question simply, yes the license cost is a one time fee. There
are other factors though that are dependent on the type of license you purchase
at the time of buying your license.
1. Standard License: Standard license includes access to software updates
for one year and ability to use the software for life. Support for this
license includes 30 days of free toll free phone, email and ticket support.
Additional support is available using support points. The license itself
will never expire and you can continue to use it for as long as necessary.
If you wish to continue to get upgrades after the initial year, you can
choose to renew your license for half the original license cost.
2. Owned License: Owned license includes access to software updates for
life and ability to use the software for life. Support for this license
includes 90 days of free toll free phone, email and ticket support. Additional
support is available using support points.
Where can I get updates in the future?
When you make your purchase you will gain access to our client area where
you will be able to download products and updates in the future.
Q. Do I need a merchant account to process orders?
No. You need a googele checkout account.
Q. How can I accept credit cards without a merchant account?
Through Google account. .
Q. Can I customize the shopping cart to look like my current
site?
Sure. You can easily change the templates yourself to look like your current
site. If you feel this may be too much for you, we will be happy to give
you a quote to do it for you.
Q. Can we hire you to add features that don't currently exist
or integrate our template or design?
Yes, adding features that don't currently exist is available upon request!
We also do template manipulation and integration. You may fill out a quote
request
Q. Is it easy to add items and update the shopping cart?
Don't take our word for it. Add as many products as you want in your product
page.
View more features of
our product!
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